Service User Testimonials and case studies.

People that have either received a device or help using a device.

Sarah

Kayleigh

"I am very grateful and thankful to have had this opportunity to loan a laptop as there was no way I could have afforded to purchase one while seeking employment. It was crucial for me to have access in order to revise my CV and begin my work search to getting back into the workforce. Without this option I’m unsure how I would have managed.

I consider myself lucky as had I have not joined up with Lewisham works I would likely not have discovered Catbytes and the help that is offered by yourselves. The team at Catbytes are lovely it was very easy for me to collect the laptop and the same to return it.

I think it’s a great thing to be able to help people with such devices during difficult times.”"

Errol

Errol is a pensioner and has been living in Lewisham for over 50 years after moving from Jamaica. Errol wanted to attend French language classes and while he was at the French classes one of the other students told him about Catbytes. He decided to try the class as he said his ‘computer skills were rubbish and it was driving me crazy’. Errol said the Catbytes drop-in session was ideal for him and the fact that it is free is ‘amazing’. Errol said he has been attending for about a year and he finds the volunteers have been really patient and kind as he describes himself as a ‘tough learner’. Errol said that two years ago his son died and and for a long time he felt nothing but grief. Errol said that attending the class over the last year has helped him through his grief as the session gives him something other than his grief to focus on.

David Brown

"I would like to say the catbytes service has been a wonderful resource to use over the years. When I first came, way before lockdown, the service kindly furnished me with an iPad and comprehensive instructions on how to use and gain the most from it. Since then I have used the service countless times on issues ranging from setting up my NHS app to more complex procedures with my computer. It's a great service to have, and know it's free at the point of contact. It's also extremely accessible, as it devolves to many points around the borough taking in libraries, community centres etc. LONG MAY IT CONTINUE."

Eunice

Eunice has 20 years experience as a nurse. However, her digital skills were poor. She was studying for a degree in nursing and needed to improve. She first came to us at the drop-in at 2000 Community Action Centre. Since that time she has visited our drop-ins at New Cross Learning and Pepys Resource Centre. We were delighted to learn that she has successfully completed her degree, and has started an MSc in nursing. Eunice had this to say about her experience of getting support from Catbytes:

"I hereby write appreciating the services I have been given by Catbytes Digital Community.

I came to know of Catbytes from Lewisham Library last year (2023) when I phoned asking them for help with digital skills. I have gone back to full time study after twenty years . My previous studies did not require any IT skills. I found studying very challenging as my IT skills were tested greatly. However, with the help from Catbytes, I managed to complete my Course and am studying a post graduate degree at the moment.

Damian, you have been of tremendous help. Introducing me to the different Catbytes centres made it easier for me and I have been accessing them on different days. Need mentioning is the fact all your volunteering staff are very patient, knowledgeable, professional and dedicated to help.

Collectively, your help has been tremendous. I successfully completed my course and am studying a post graduate degree at the moment. I know that I would have struggled a lot had it not been of all your staff's help. With their permission, I do appreciate them namely; John and Cleo from Phoenix Community Housing, Lana - Pepys Community Hub, Naveen, James and Toby from New Cross Library. Your ongoing assistance is highly appreciated. I have and will continue recommending this service to a lot of people."

Caz Fox

"When Charles (Caz's referrer) told me that there was a charity that lent out Laptop Computers, I jumped at the chance to try it out. Forms were easy to fill out and the terms and conditions of the 6 months ago loan were easy to understand. The time I used it was a good thing for me as I didn't have an up-to-date Laptop, and new things were now on there. I had to be mindful that this wasn't my laptop, so I avoided putting anything personal on it. It was more a learning tool to update my knowledge on new programming.

I still can't buy a new laptop but when I do, I will have a bit more understanding of the new systems that are constantly being added. Thanks, Catbytes for the opportunity and to Charles for sorting it out. I would recommend it to anyone."

Trudi

Andria Spence

"I have been a user of the Catbytes service since October 2022. I work in adult education delivering weekly courses in person and online to help parents improve their relationships with their children for the local council. This requires me to follow a curriculum with the parents and I would not have been able to do my job without the loan of a laptop because my role is part-time and I am on benefits. If the Catbytes service was not available to me I would have lost my job because I was not able to afford my own laptop.

I had the pleasure of using the service consistently for three years and I was shocked that this invaluable service existed and extremely grateful that I was able to continue working during this time. I only recently returned my loan laptop and have found my experience and interactions with everyone at Catbytes very easy, straightforward and everyone I've spoken to face to face, on the phone or via email has been really helpful and professional. This is a much needed service and lifeline for those who desperately need a device for work and have no financial means of obtaining one. I will always be hugely grateful to the service and the team in helping to keep me in employment. Thank you so much.

I have detailed my personal circumstances and experience above. Hopefully this isn't too late getting to you and that it will help in your grant application. I wish you great success!!!!!!!!!

Mavis

Mavis was referred by Community Connections. She was trying to complete online forms and found her phone screen too small. She had completed IT training in the past and is quite a confident user; uploading supporting documents to her council tax account. Formerly using internet shops and libraries, she can now surf in the comfort of her home. She happily watches movies and documentaries on the laptop. When faults occurred Catbytes collected and replaced them, which she finds reassuring. Mavis said she loves having her photo taken and posed for her shot which you can see here.

Case study on a home visit

Helen Erdman

"I was a user of Catbytes in around 2019. I applied for a Laptop from Catbytes. I used this laptop to look for work, online shopping, keep in touch with family, accounts, daily organising self and writing letters and emails. This was very useful as I unable to afford a laptop at the time. I had a lot of things to do online. I travelled to Lewisham to pick up laptop. The place was very friendly and welcoming.

The use of the laptop was productive as I went on to volunteer. Buy new stuff for my room. Do a sewing course."

Christine

Alice Johnson

"My tec. Experience, with Damian, at Stansted Lodge. I have been attending the group for a number of years on a drop in basis. The support team of instructors are always welcoming, patient and helpful. Currently I mostly drop in when I have a problem navigating web sites. This has been helpful as it means I don't have to spend time worrying about finding a solution to the problem and rely on the the group for support. Damien, I don't mind you using my name and age which is 82 years. Let me know if there is anything further you would like me to add"

Eugenio

Lloyd Hill

"I retired 14 years now, did not use a computer much forgot a lot of things, at the drop in centre it was like a refresher learn about writing program other older people learn how to send tex, shop on line, delete texts and emails how to search the website. These drop in center is the way to go helping older people's to help themself and catch up on the latest technology."

Raymond

Raymond lives in supported accommodation and decided he wanted to learn new things and try things he had never done before. Raymond wanted to do his shopping on-line but didn’t have a computer and wasn’t sure how to go about this. A member of staff at his home gave him a leaflet about Catbytes so six months ago he popped on the bus and tried a digital drop-in session at Stanstead Lodge in Forest Hill. He liked it so much he now attends every week. Raymond uses one of the computers provided by Catbytes at the session. He says it ‘feels like a day out’ and the ‘volunteers are very nice and patient’.

Glasford Hunter

"I am a user of catbytes of which and I have found the drop-in Centre to be very helpful to me in more than one way. I am a dyslexic person and I do find using new computer technology to be quite difficult. I have found the drop-in center to be very supportive to me in terms of the service as well in location and the staff are good."

Veronica

Mary O Driscoll

"Damian, thank you and your team for all the help and encouragement you have given me with developing my computer and smart phone skills. I have told friends and neighbours of the wonderful Catbytes team. Mary O’Driscoll Sent from my iPhone"

Arthur

Arthur started visiting the club at the Pepys Estate in 2022. He had been referred to us by a worker at Forest Hill Job Centre to get help with his digital skills. Arthur appeared to have a difficulty with communication. We were not clear what the root of it was. It was suggested that it might be undiagnosed deafness. Arthur joined in the games, and showed himself to be a good dominoes player. Although the social side of the club has been more interesting to him, we were able to arrange for him to attend an online interview with the job centre last year. He would not have known how to attend this without our support. Over the three years he has been coming to the club, we have noticed an improvement in his speech.

Martin Hennessy

"Please help us to keep the club open as it is loved by all the local people."

Noel

Noel came to Orchard Gardens on the first day it ran. Since that time he has returned every week. When he first came he wanted to start his own business shipping fish from Guyana. His IT skills were poor, but he is very persistent. His fish shipping business is still a hope for the future. However we have supported him to develop the following skills:

• Using WhatsApp, so as to significantly reduce his phone bills as he has relatives and friends abroad.
• Getting a clearer idea which email address he should use for communication
• Using Learn My Way for self-teaching
• Using a customer loyalty card to save money
• Keeping a record of his passwords so he can log into accounts
• Setting up a direct debit phone package instead of relying on expensive monthly top-ups
• Getting support with getting repairs to his home using email.

We were also able to fit a new keyboard into an existing laptop Noel owned, to make it usable again. This cost £17. Noel was very happy with the fix, as the laptop had been almost unusable before.

Joan Roach

"As someone who has used your service multiple times I am extremely appreciative of the access to digital equipment and repairs you provide in my local area, that otherwise I would not have been able to easily access. The fact that your volunteers explain what is wrong and do honest repairs is so important too. I know others who have experienced the benefits of your services by growing their digital confidence by getting better deals for utilities online."

Albert

Albert became bored in his retirement and after recovering from a stroke he decided he needed to attend classes to try new activities in order to help him recover and to fill his time.

Albert came to one of the Catbytes Digital Drop-in sessions at Stanstead Lodge in Forest Hill. He found using technology really helped him and he now brings his laptop every Friday to the regular drop-in session.

Albert says that Catbytes has really helped not only with using his laptop but also in developing his independence again after having a stroke.

Jenny Kay

"I have been lucky enough to use Catbytes for several years and have found them to be amazing at helping me sort out my problems with my mobiles and my lap top. They recently got my lap top going after I had spilt orange squash all over the keyboard. The buddies are so helpful whether I have a small problem or a serious one. I am 79 and often need help with filling in forms eg for Residents Parking which require skills that I have difficulty with. Where we meet at the moment there is limited space so a grant could help Catbytes find a larger space and therefore be able to help more people. Catbytes have helped me so much. I don't know how I would manage without their help."

Toyce

"I first heard about the digital drop-in when a leaflet came through my door last July.
I wanted to learn about everything digital. My need to learn began indoors with my TV. I had switched from Sky to Freeview and needed to know how to do it properly.
It was recommended I start “Learn My Way,” which I could learn while using technology.
Since coming each week, I feel it has made my life much more easier to do anything with technology on my phone and laptop. I enjoy listening to my online Bible or going to YouTube to listen to music from my past.
I have now completed ‘Learn My Way’. I have enjoyed coming each week because they are all very friendly. I have now signed up for Open University but am undecided about where to go from here.!”"

Igor

"I personally received more valuable help from you than from any other organization. You gave me a laptop, an indispensable tool for self-education and storing personal business data. Furthermore, you don't demand my personal time to fill it with long-winded presentations that are useless for organizing my life. I am sincerely grateful for the genuine support you've provided."

Donna

"I am so grateful to Catbytes for introducing this idea of lending a laptop, which been an answer to my prayers because I have been out of employment for a number of months and was was not in a position to buy a computer. There have been a few occasions when the computer wouldn't function as it should. So I called Catbytes and they were very helpful by making arrangements for me to come and have it looked at and resolve the problem.
I lacked confidence to use a computer and now I'm feeling confident."

Georgette Hendrickson

"I have been a part of the digital drop-in sessions for a couple of years and can say I thoroughly enjoy the relaxing environment they create for all who attend. The volunteers are friendly, helpful and informative. I have learnt useful IT skills from the digital workshops that have helped me to navigate through eBay and learnt different operations on my mobile phone. The working volunteers also offer free advice on general enquiries and provide all attendees with a generous nutritious and delicious lunch. It has been interesting meeting and interacting with other local senior citizens and making new friends. Having these ongoing weekly workshops has been a welcome break away from home and I have felt it is a necessary requirement for mental wellbeing"

Pete Smith

"My advisor signposted me to a Catbytes drop in that was near to me in Catford. I got given a PC but I couldn't get it to work and nobody I know could help. I went to the drop in and was seen immediately and was sorted out really quickly. I left the drop in knowing a lot more then when I went in and have a working computer thanks to Catbytes"

Maria Svorobovic

"Hello , I’m happy to use my name . Thank you very much for opportunity to use the laptop it’s helped me a lot on my difficult time when I was realised from prison and cannot effort this . I’m still using it and very grateful."

Sharon

"I am very happy with the help I got from Catbytes. They guided me in a Universal Credit transfer application which meant I was able to do this on my own, and i was successful! I was so pleased, as this can be made overly complicated!"

Jana Earl

"I am happy to say that when I needed a computer for me and my granddaughter to share Catbytes was able to provide one for me. The computer was light weight and clean. I hope they can continue to help the community with their digital needs."

Sandra

Sandra lives in Lewisham and decided to visit Orchard Gardens Community Gardens Social Hub.
Sandra wanted to visit initially to engage with other people and get advice and support.
While she was there she advised that she needed help with using her smartphone and so she attended a Digital Drop In session at Orchard Community Gardens.
Sandra was given advice on device care for her phone including backing up and managing her storage.
Sandra found the advice and support very helpful and has been coming regularly to learn more about using her phone and she has also received advice about using her laptop and recently had help with completing an online application for Universal Credit.

Heidi Degen

"It connects a disabled oap with the world today"

Belinda Lewis

"I would like to say as a Catbytes digital learner, how greatly I appreciate the help I have received over the last years from the kind people who give time to help us. The volunteers have been invaluable to me on so many occasions. The world is demanding that we need digital knowledge to do so many things these days. It is extremely stressful when you do not have support to help you. Catbytes is a wonderful community organisation that is so important to so many people. Their support is so much needed which can be seen by the greatly increasing numbers of people who attend their services. I would like thank all those who are so committed to helping those of us who are struggling with the ever increasing technology that makes such demands on those of us that do not understand it and struggle with it."

Joyce D

"Really happy with the assistance I have had on several times I am so grateful for all the help I have had So patient and kind Big THANK YOU All"

Mairead Attridge

"I attended catbytes in New Cross Library between January to May 2025 in that time I learned so much. I could not even turn on a computer and here I am today writing you an email. They thought me how not to panic in regards to IT. I can now book my own air flights and in doing that, I trusted the people in catbytes with my bank details and other personal details. I have to say I am totally in depth to the people of catbytes for so much. I have to take this opportunity to thank Ash for his patience, knowledge, wisdom and above all dedication. Thank you Catbytes Mairead"

Gale Nelson

"Thank you all, the team at Catbytes for all the technical support that you give to assist people like myself when needed. I am so greatful for the phone loans that has been offered to me as a drop in user as I find it too expensive to purchase a smartphone as I am on benefits. Also the free phone SIM available from charities and kindly given to people like me through yourselves. As everything nowadays depends on such technology, it is very important to have. I think Catbytes do a fantastic job that understands these every needs. Once again, thanks to all the Catbytes team for all the services you all give your time to."

Laverne Hunt

"My mum continues to use your service. She is 82 and really appreciated the learning from the digital assistance she received without which she would have been isolated. This has brought her a new lease of life and connection with others."

Joe Kingsley

"Since I was diagnosed earlier this year, you and your team have and still supporting me with Internet help, as well as informations that may help me to cope with Digital world for people like me. Thank you and the whole Community. With your help and support, I am regaining some confidence in learning the proper use of the Internet. Thank you for the devices and your Community's support. I hope that you will use your good offices, as always to continue and helping people like me."

Maroof Bayani

"Hello, good afternoon. The help you gave me with the laptop was truly a blessing. In some cases, I was able to use it usefully. Thank you again. I will also remind you that I want to return your laptop next week. Thank you."

Tony Deeks

"CatBytes CIC helped me with an online application, as a 72 year old, which was approved for a Blue Badge. Without their help, support and guidance l was lost."

Lydia

"Thanks to your support, the digital drop-in session have really helped me gain confidence with technology. I can now do things online independently that I used find overwhelming."

Peter

"Patricia and her team at Catbytes are incredibly helpful and supportive of any person who asks for technical IT support. She or her team have solved numerous IT issues for me over the last few years . I thoroughly recommend them for IT issues. They are all friendly, courteous and do not in the slightest make one feel silly or foolish in seeking their help"

Maureen Bishop

"This is a very helpful organisation that helped with my film club and getting software installed."

Anonymous

"I was struggling with boosting my internet, and while others suggested convoluted ways to sort this out, Sam explained an easy and affordable fix, in a straightforward and easy to understand manner. I was very happy"

Ann Atkins

"I am grateful for Catbytes loan of a laptop and the advice and support attached to that. 'Everything' needs to be done online these days - communicating with friends, paying bills, buying things as I do not go out, and am not technologically competent. Clearly, I am someone who needs and appreciates your support"

Inez Ryan

"I am currently using a laptop on lease for 6 months from your organisation, Catbytes. I was referred to you by Lewisham Primary Care Mental Health Team. This service from you has assisted me greatly to cope with life daily wherein I wouldn't have otherwise have access to a laptop 24 hours a day. Isn't the contract that I signed with you for the laptop not enough to show to your sponsors? Yes, you may use my first name to assist you."

Ana Simpson

"My heart with Catbytes. I am a refugee; a Ukrainian artist and I have nobody in this city - trying to rebuild my life from war damage. It’s already 2 years so far with the Catbytes, and I used to come to them with any issue I am getting - I was borrowing the laptop for sending my CVs, I am very often popping up to the lessons when I can’t create presentation or I can’t format it in the way needed, or I was asked for specific program to be installed - it’s a tough things for me. Back in my normal life in my country I was using an iPad PRO and in fact it was all in there - by my job I needed just to be present in social platforms, update my blog and creating mood boards/presentations collages to apply with a project for a contract + a little bit of google sheets for its financial planning. In the UK you DO need a CV (the thing I never ever had), lots of mailing - not enjoyable by touch screen. Everything different, apps looks different. The Catbytes become that neighbour of yours, that “IT guy”, who will cherish you up with a coffee (or even a free meal!! You never know when you’ll need it, life is tough in the UK, I was burgled once and been in just a terrible period being terribly poor and shy to tell anyone) while looking at your case, helping with it and as well educating you with very simple words how this exactly works - the thing I do appreciate! I have been in a dispute with the DWP, I just came to the guys and ask if they will help me to print like 20 pages of a “journal” messages history for Civil Rights officer meeting I was needed. Yes, it’s not the service they provide - but I was desperate! It’s so pricey even in library. I have done an art installation in the UK already, as well a few art events for Ukrainian artists to be presented and it was free for them - and was told I have to install specific program to make a draft video montage from event for future funding. Well, a computer for only one task I hope never repeat. Of course, I went to Catbytes and asked about that specific laptop just for a month to keep running that project. It’s always “yes” from them, or if not possible - guidance where I should go and support, support, support! I am proud of Catbytes. I love coming there. I love to have the feeling there is someone who like the projects and life I am creating, who wish me the best, who love my guide dog Barry, the team who are supporting me always! Thank you guys, you are my rock!"

Walter Harris

"I'd like to take this opportunity to thank you all at Catbytes for the service you provide. I am an OAP who got a mobile phone about a year ago and have struggled with it ever since. I have only been able to get occasional help from people I know, so having Catbytes to go to regularly has been invaluable. I hope you continue to be able to help us older ones, I know there are many like me who have difficulty with modern devices. Having regular access to someone who can sort out problems and explain clearly the function of a mobile is a great help in building my confidence in using it."

Sylvester Zack Williams

"As a volunteer at Orchard Gardens, I have benefitted immensely from various help provided by Orchard Gardens through Catbytes. I have received digital help and advice about energy on several occasions and quite recently received a laptop as a gift from Catbytes."

Mubarak Jalloh

"I will like to send a hand of appreciation to your management and your entire staff for your humanitarian and philanthropist support you have been rendering to me on to the present date. Frankly speaking without your generous support I should have been between the devil and the deep blue sea. Your work in our borough is next to none. I prayed you continued to be a shining star among the lot. On behalf of the 999 Club Charity Organisation I am hereby kindly asking any person, Organisation or political party that's supporting you financially or otherwise to continue rendering you there support for your humanitarian role towards various communities around our vicinity. Once again, I will like to thank you and immensely from the bottom of my heart and your entire staff"

Sharon Gayle

"I started attending the Orchard Warm Space on the second week of opening in. Since retiring in 2019 this was my first centre that I joined . Warm space offered many activities from Digitial help/Reiki/Bingo/Puzzles/Knitting& Crochet/Jewlery making/Painting/Quiz's/Light Exercises/Various visits and talks from people in the community relating to falls/how to apply for disable badgers/ and free services in the community which has been greatly received from all and very informative. I have taken part in many of these activities and thoroughly enjoy them. In particular I am a regular with the Digital Help team lead by Tristan. Tristan leads talks on various digital subjects e.g. recently he talked about Scams on computers/mobile phones and provide information at a level where all ages can understand and not be overwhelmed with technical jargon. Handouts were given to those who requested. The digital team also provide help to the people with the following: Switching Tariffs (Utilities such as Gas/Electric/Broadband/House Insurance etc) Appling for Disabled badgers Internet issues & problems with computers Many of these things may seem simple to some but for many of us it is quite daunting to cope with and work through some of the processes on the computer/mobile phone. However, Tristan and his team always approach the tasks with empathy/respect and dignity when dealing with the cohort of people from different cultures/ ability/and understanding. It is so nice to see the relief on some of the faces when a problem has been rectified Coming to Warm Space many people have bonded, made new friends and this makes it a happy cohesive, safe place to visit weekly on Tuesday."

Elizabeth Dada

"Receiving a laptop changed everything for me. It gave the opportunity to open up to the world, with hope and new ideas. My laptop was a key that unlocked the digital world and pulled me out of isolation. Thanks to Catbytes. One day, I hope I can help others the same way Catbytes has helped me."

Kaydea

"It’s stress free knowing you’re never going to run out of calls and not be left unable to out. And your credit is sent via text. And if there is any issue or need new devise your pop in and change it. And it's stress free"

Tracy Vaughn

"My name is Tracy Vaughan, I’m 45 two years ago I came into recovery from addiction and as a way into university I attended Open book studies at Goldsmiths. Whilst attending it was more apparent that I would need a laptop for applications and my studies there. As I’m just rebuilding my life, I could not afford the cost of a laptop. I was kindly pointed in the direction of catbytes who provide a laptop on loan for 6 months at a time. This has been so helpful to me as I was able to make my application to apply for Goldsmiths and student finance etc. I’m happy to say I was successful! Thank you to the help of a new laptop! This has been a great help to me as there’s was no way at this time I could have afforded a new one. I wish them every success for the future!"

Anne Bennet

"Thanks for help received at St Mauritius House drop in IT sessions. I don’t know how they manage to deal with such a variety of devices and work out solutions for our tricky problems. Their knowledge and patience are really appreciated."

Susan Waters

"Drop in learner - valuable service one session helped me to use my phone more confidently. As the way forward is technology, this is a very highly recommended service that is crucially needed."

Patricia Alfred

"I have been attending the Lewisham Forum technology classes for some time now and just when you think you have mastered all you need to know something changes and you have to go back for advice or how to learn what you want to know so i cannot express how useful the IT class has been to me."

Suzanne Harries

"I have nothing but praise and admiration for Damian Griffiths and his wonderful team of computer ‘buddies’. Many people including myself, have benefited enormously from their expertise. Damian’s buddies are always patient, passionate, helpful and extremely knowledgeable. I found their help invaluable when I was selling my flat and buying a house. I could not have managed without their help . I needed to do everything online which I found very challenging and daunting. Over a two week period, the necessary documents were completed online and delivered to my solicitor. No one in my opinion is more worthy of receiving a grant than Damian Griffiths snd Catbytes. The community is at the heart of everything they do."

Lucita Cox

"As a user of Catbytes, I found the IT community service very interesting and helpful. I was able to understand how to use the mobile and laptop functions, especially for finding community information and form filling. The staff are very patient and helpful when giving the support to understand how to know about IT."

Brian Heathcot

"I have appreciated attending Catbytes ( Green Man ) sessions and feel it is a essential service that you provide, it is of tremendous value to the older generation like myself who in later life struggle with technology. Long may you continue. Brian ( drop in learner)."

Ottis E

"I would be totally lost without them; they help me with everyday digital needs. Such as booking appointments digitally."

Gerry Quinn

"I was green when it came to IT. I have been encouraged and motivated to learn how to use a computer and mobile. Nothing is too much trouble for the Catbyte team. They will help anyone no matter their age or ability."

Joan F

"Very helpful for when I need their help at the Monday Project."

Avril

"Catbytes are vital for me and convenient as they are at different locations"

Marva

"(about the Orchard digital social club) Since coming on Tuesday, I've run into people I've lost contact with over the years and gotten to know new people. I love meeting people. Everyone's friendliness makes me feel like I belong to a community, which helps me feel better about my week."

Rob Walker

"I’ve used Catbytes several times for advice and structured, technical care. At 81 the advances in digital tools can quickly outstrip my skills. I've unfailingly found sound, careful instruction which has brought me up to speed with technical advances. It is a moving sight to see a roomful of (mostly) elderly people battling to master iPhone & laptops. It has a wider meaning in that, for these elderly people; it means maintaining contact with children & grandchildren."

Ruth Robinson

"I wasn’t a drop in learner, but I did borrow a computer while I was looking for work which helped enormously. (I didn’t have access to an up-to-date functioning computer at home). I also donated my old computers which was good as I knew they’d be useful and not end up in landfill. "

Joyce Darlington

"Thank you with your help for supplying some of my young persons with a laptop. We truly couldn't have done it without your help. "

Charlene

"I had no method off affording a laptop I didn't have much experience with one either. Having been lent one I was able to access the online world and communicate with old friends from Ireland, at a time when I need support. I was also able to type letters in response to situations I was dealing with on a more serious note as i found it easier to type my day-to-day challenges with helped me have a diary off my mental health day to day which led me to answers. The fun side was being able to look for cheaper options in food shopping and looking up what happens around me. As stated, I never knew the service was available, I now lost my things I had thought I'd saved but hadn't. Going forward lending it products is great idea but having a grant may help the word get round more that the service is available. Big organisations often take back it products and they just sit somewhere in a box they could donate so could the public more with old things laying around. It be great if you learn along borrowing items as we now have gotten very technical in the world, I will end up getting a new phone because I don’t know how to clear or save important stuff on the phone I have currently and it just says full all the time. Or how to block certain things basic stills we all need. I should have reach out to find free help or service that could help me. Even if the service and training ran at a low-cost people would gain important valuable skills for the future. "

Rajdai Bacchus

"Catbytes help me a lot when I was depressed and down didn’t know where to go. I came to Catbytes got one to one with my laptop iPad and iPhone With out Catbytes I can’t manage They helped me complete fill in forms help with letters. Please keep catbytes going for people like us who live alone, and I get all the help they gave to me and people like me. Thank you very much God blessings always."

Lydia Kintu

"Catbytes has enabled me to stay afloat above drowning level in this forever developing digital age. I had a scam that devastated my PC and was unable to communicate. Though I lost much information and files, Catbytes loaned me a MacBook that has enabled me to continue communicating and dealing with complicated documents that I am required to fill online from organisations that don't take account of people like me and our levels of IT. This used to worry me greatly. It doesn't worry me anymore because Catbytes sent me a schedule of where I can go for assistance every day of the week in the borough, even Saturday. I was sent an important urgent form to complete; the library couldn't help me. However, they told me to go to the New Cross Gate learning centre. There he was a gentle patient Catbytes angel as I called him. We completed the task just in time. This group provides an indispensable service to me personally and the community as a whole. I have recently learnt about the Goldsmith learning sessions and have found them very useful because while assistance is given, learning is provided too, so that in time, we may be able to do what may be required, by ourselves(usually forms and documents to complete on line quite technical staff, totally oblivious to the fact that I/ I say we because I've witnessed many like me who cannot possibly perform the task expected of them /of us online) Sarah Lambert and other helpers when she has any. Always cheerfully helpful. I am so glad to be in a council that supports its residents. Thank you Catbytes. "

Ngozi

"I appreciate all the time I dropped in Crofton park library for computer training. You helped me to operate the computer and fix the little I can. However, I was mourning my late husband that period, with your encouragement I was able to put myself together. Thank you all. I appreciate your efforts. May God bless you."

Cheryl John

"I have found Catbytes to be an absolute life saver. Being able to borrow a laptop for a lengthy period of time has made a huge difference to all the voluntary work I regularly undertake. The laptop enables me to carry out a range of admin jobs for my local athletics club as well as supporting mature students who are either studying at university or completing professional development courses. The staff at Catbytes are warm, supportive and very understanding."

Angela Kwakye-Ampomah

"As a learner at the free drop in l have been shown by a volunteer, who taught me, how to get online for the first time and connecting to available Websites using and typing on a loaned laptop. I have progressed smoothly on the Internet by clicking on links for the webpage and how to download Email, Events, News, etc. I have gained more knowledge and encountered connections with other loggers that share pictures, videos, messages. The Volunteers are all great they are Digital Champions they play a vital role in making sure all first-time learners get the support and help with a wide range of Digital training."

Tanya Shlapak

"When I started my job as a translator soon after I had arrived in the UK from Ukraine in 2022 with one rucksack, I had to use a local library to do written transactions. Sometimes I needed to work beyond the library opening hours and not in a public space due to the confidentiality requirements, so I was advised to apply to the Catbytes for a laptop. Catbytes, who collect, repair and distribute donated gadgets as a part of their activities, helped me to do my job which I have still been doing!"

Trevor Pybus

"I have been working across Lewisham for to many years, currently I focus on SE Lewisham. Catbytes have been on a similar journey as myself. They worked in places and wards that other organisation would not attempt to. Today you still find them working hard to bring their skills and knowledge to some of Lewisham most deprived communities. They strive to ensure that individual has greater access to online services, which they take little or no credit for."

Nasreen Ahmed

"Catbytes has helped me a lot by providing devices that I used to continue my studies and to communicate effectively with different organizations and authorities. Thank you for your support."

John Maynard

"This service is definitely needed to help people like myself who are usually putting pen to paper. This service has helped me step into the digital age I think their help and guidance is needed now more than ever. It definitely benefits older people like me."

Patricia Lower

"My own personal experience has been equally rewarding. As a novice in the workings of computers I have turned to Catbytes on many occasions for a whole range of support: from putting in a new Hard drive for me; loaning me a substitute lap-top computer , at no cost, while mine was being fixed and dealing with other issues that I just didn’t have the knowledge to deal with. Often these turned out to be simple problems but, without the support of Catbytes team I would have been disabled, in computer terms! The workers, all helpful and patient, also explain how they have fixed something, so that I can then help myself in the future. A great service that I couldn't be without"

Steven Lower

"I would just say that Catbytes' loan of a computer to me has been invaluable. I wouldn't be able to easily afford one, the laptop I had before was a refurbished model that came from a Job seekers course that I did. One day it just gave up and I would have been totally lost without this to replace it, I depend on it for so much."

Reggie

"Your services have been of immense help to me. I remember how difficult it was for me to deal with my online programmes until I received a lap top from your agency."

Peter Ryan

"Catbytes offers a unique and extraordinarily useful service to elderly individuals like me who aren’t especially tech savvy and need problem solving advice, at our local community hub in Telegraph Hill. They do this with great technical competence, courtesy and respect. I have had numerous technical IT problems solved quickly and efficiently. I cannot speak too highly of the service Catbytes offer"

Anonymouse (laptop loand duing lockdown)

"It has helped me to become a bit more independent within myself as I'm trying to over come my phobias I have so it has helped me"

Abimbola Olusola

"It was a great experience to be able to get the device to help to improve my application and work process. You guys are genius all i can say is big thank you"

Sharon Johnson

"My name is Sharon and I am 63 years old. I am severely dyslexic. I find it hard to navigate my way around my iPad and phone. My son has no patience with me. So thanks to catbytes I have somewhere to. Since I’ve been going to catbytes my confidence have grown. I'm not scared of my iPad and phone anymore. I recently had to migrate to universal credit. And I did it online , all by myself. It wasn't easy. With a few little pointers I managed to complete the form. I am grateful to Catbytes for all the help they gave given me! It has transformed my world."

Muzhda Zara

"I’m very happy with the support I’ve received from your service. Getting a computer from you has made a big difference for me, helping me access online services and learn new skills."

Daniel Jablonski

"I wanted to thank you for lending me your laptop. It helped me a lot in my English classes at college and in taking notes on important information. Thanks to this laptop, I was able to move on to the next level because I have huge problems with memory and without taking notes, I would have forgotten."

Celia

"Catbytes provided me with a refurbished laptop for a few months. This offered me digital respite during a hugely stressful period of change. This support enabled me to apply for and prepare for a paid role supporting others. Although it was a seemingly small action it had a significant positive affect during a time of feeling bewildered and isolated. The communications with Catbytes were gentle, respectful of my confidentiality and I feel privileged to have encountered the service."

Gloria

"Catbytes CIC has made such a huge difference in my life. They helped me set up my laptop and taught me, step by step, how to use it with confidence. They even provided a smartphone for a vulnerable person I know, which has been a lifeline in keeping them connected and safe. Thanks to Catbytes, I’ve also learned how to use social media, from enjoying TikTok videos to connecting with others on Vintage. The team are so patient, kind, and knowledgeable — nothing is ever too much trouble. I now feel more independent, connected, and able to enjoy the benefits of technology."

Gowrie

"I want to let you know that I am very grateful for this service. I do not know what I will do without the sessions. It helps me to deal with the outside world. Now everything is connected with the digital devices. My family has so much of commitments, as a result they don’t have the time and patience to explain to me several times. When I repeat mistakes , I am losing my confidence and I don’t feel I want to get involved with the digital system. Attending these sessions in a calm atmosphere helps me, so that I can face the world bravely and keep in touch using the digital system. It helps my emotional health and also to be positive."

Anonymouse (made during lockdown)

"FIRST OF ALL I WILL SAY A BIG THANK YOU ,THIS DEVICE THEY LOAN ME REALLY HELP ME A ALOT IT JUST MAKE LIFE EASY FOR ME. MOST OF MY HOSPITAL APPOINTMENT IS ON ZOOM NOW AND OTHERS ,SO IT REALLY HELPFULL AND STILL USING THE DEVICE UP TILL TODAY THANK YOU ONECS MORE AND I'M REALLY GRATEFULL FOR THAT"

Cynthia Bobmanuel

"This service has helped me and my daughter in many ways way due to financial difficulty and struggle without the service. My daughter was a struggled because I cannot afford a laptop talk about Internet service. I do not have a Wi-Fi home. I use my phone service to hotspot my daughter. She needs to do any work or any assignments. This is the best service I’ve ever known someone in Lewisham shopping centre introduced me to it. That’s how I became a way of the service. I will recommend it for any family."

Diane Foukes

"The loaning of laptops which has been very helpful and to extend the loan period for as the lender needs it."

Case study on a home visit

Jerry needed to access Zoom to be able to join creative sessions provided by Trinity Laban. We provided him with a laptop, and trained him to access Zoom. Initially he was unable to do this without our support. However, he successfully accessed the sessions independently on the third occasion.

Malkit Bhati

"Catbytes are very supportive to me, I get lots of help for my smart phone and laptop. Am disabled with a stroke, and volunteers are really friendly."

Saat Tag

"Thankfully I got a Catbytes laptop in 2022. I had no other means of getting new equipment and it was essential. I have some tech so I could pay bills. The service is working hard in my borough and has provided us with reliable friendly expert solution to my real life digital poverty issues. I still have a laptop on loan and it was easy to let them know I still needed their help."

Anonymous

"It has been a big help for the children during lockdown and in socialising and keeping up with the activities they usually attend but have to part take on zoom."

Denver Garrison

"I went to Catbytes as I was referred to them to loan a laptop. My own laptop I had not been able to use due to an unexpected encounter with a hot beverage. I left my laptop to air out for a week; it came back but cut out as I added a wireless mouse to it. I then decided to leave it alone. Once my loan period had ceased, I brought my own laptop to see what could be done. I was expecting the worse, that either my laptops hard drive was damaged and that I wouldn't be able to retrieve my files and that the whole laptop itself needed replacing. Thankfully, and to my surprise, my laptop came back to life with all my files, all that had been damaged was the keyboard and ram. After over a year of my laptop being out of use, I am overjoyed that my laptop with a new keyboard fitted, is back and ready to go! Thank-you so much to the team at Catbytes! You have saved me the unnecessary cost of having to replace my laptop and having to redo research for work I am doing. Long live Catbytes! Will continue to donate so you can continue to provide a much needed service within the community. A word of advice to anyone who has spilt liquid on your laptop, or laptop has issues-call Catbytes to have it checked out first, so they can confirm if your laptop needs replacing or needs new parts. I had been given 'advice' by computer companies (won't name them) and was led to believe that my laptop was finished. Good job I held on to my laptop for over a year and finally got round to having it checked out instead of randomly purchasing another laptop"

Doris

"(on the Orchard Gardens Warm Hub)The Warm Hub is a place where I can come when it is cold, meet others and make friends and also get really useful support and energy saving advice. I am very happy with my Warm Pack and have been using all the items in the pack. I am really grateful for the support and advice I have received and I have been encouraging my friends to come along to the Warm Hub"

Angela

"(on the Orchard Gardens Warm Hub)Each week, there is always something going on. Of course, we have a hot meal and refreshments—the warmth and friendliness of the people who attend. We play games, do chair exercises, and learn IT; there are guest speakers who give talks on various topics. We know how to manage our electricity usage and bills. "

Marcella Brown

"I am writing this review to say thanks to the staff from Catbytes support group ,Crofton Park library, Brockley Road, SE4. I have had a court case which they held me with. Because of their help I won the court case despite the defendant has had a barrister . Thanks to all for their emotional support during those difficult and stressful moments."

Chris

"I was referred to Catbytes about two years ago. The staff are incredibly supportive, offering advice, guidance and gentle encouragement to help me step out of my digital and social comfort zone. I can honestly say it has been a lifeline."